Contact & FAQs

Say hello.

Questions, feedback, event enquiries or just a burger recommendation. Here's how to reach us.

By location

Call or
drop in

For anything about your order or a visit, contact the location directly. Full hours and maps are on the Locations page.

MaidstoneSee hours

Love Food @ Lockmeadow

Barker Road
Maidstone ME16 8SF

07846 087416

Mon–Thu 10:00–21:00
Fri–Sun 09:00–21:00

FavershamSee hours

Macknade Food Village

Selling Road
Faversham ME13 8XF

Email usbookings@notorious-brg.com

No phone line. Email us, or check Instagram for special event dates.

Fri 12:00–16:00
Sat–Sun 10:00–14:00 (brunch & lunch)
Plus special events

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We do a little dance every time you leave us a review. As an independent, it genuinely helps.

You can also recommend us on Facebook. Something not right? Email jonny@notorious-brg.com and we'll put it right.

FAQs

Good to know

The questions we get asked most. Planning an event? The bookings FAQs cover bookings and catering.

Visiting

Can I book a table?

Castle Street and Maidstone are walk-in only, so there's no need to book, and we can't take table bookings. Castle Street is mainly a takeaway with a few seats. Maidstone is inside the Love Food food hall, with plenty of seating. The Rooftop takes bookings for corporate parties and group events. Email bookings@notorious-brg.com.

When do you stop serving?

Opening hours for each site are on our Locations page. If you're cutting it close, give Castle Street (01227 787318) or Maidstone (07846 087416) a call first.

Food & allergens

Do you have allergen information?

Yes. Our allergen matrix lists the 14 major allergens for every dish on the menu. View our full allergen matrix (PDF). Please tell a member of staff about any allergies when you order.

Do you have gluten-free options?

Yes. Gluten-free dishes are marked (GF) in our allergen matrix. View our full allergen matrix (PDF), and tell a member of staff about any allergies when you order.

Is the whole menu really available vegan?

Yes. Our whole menu is available vegan, and every burger can be made vegetarian or vegan. Notorious VEG is our fully plant-based menu, available for delivery from Castle Street and Maidstone. More on our vegan page.

Where does your meat come from?

Our beef is grass-fed and Red Tractor assured, our beef and sausage are locally sourced, and our chicken is free range. Our sauces are made in-house.

Do you sell pizza?

No. Burgers, loaded fries and mac & cheese are what we do, and we'd rather do them right.

Do you have a secret menu?

Who knows? Ask nicely.

Ordering

Do you deliver?

Yes, through Deliveroo, from Castle Street in Canterbury and Love Food in Maidstone. Both the B.R.G and VEG menus are available. Find the links on each location's card on our homepage.

Can I order ahead and collect?

Click & collect is coming soon, through our new ordering system from Kayana. Until then, walk in and order at the counter.

Can I order online from The Rooftop or Faversham?

Not yet. Online ordering for The Rooftop, and click & collect and delivery for Faversham, are coming soon.

Events & work

Do you do events and catering?

Yes. Book The Rooftop for a group or corporate party, host at Love Food in Maidstone, or have our food truck or gazebo come to you. Events of any size are welcome. See Bookings to enquire, or email bookings@notorious-brg.com. What's on next is on Events.

Are you hiring?

We don't list vacancies here, but we're always happy to hear from good people. Read about working with us on our About page and email jonny@notorious-brg.com.